Customer service

Generel Information

Contact:

Vesterbrogade 12,
5th floor 1620 Copenhagen
Denmark
Phone: (+45) 40 43 14 43

ABOUT

At nuenotes.com you can only order items through our website. Information on specifications from the manufacturer or from the seller’s website is for guidance only. Reservations are made for price increases, tax changes, currency changes, sold-out / outgoing goods and key errors.

All the items you see here at the retail store are physically in our stock. All prices contain 25% VAT and the amount is in Danish kroner

Privacy policy

Your privacy is important to us and by approving our terms of trade you also approve our privacy policy. To better protect your privacy, we describe in our privacy policy how we collect, process and use the data we collect about your behavior on our website. Read about our privacy policy here.

Cancellation policy

Nue Group grants 14 days right of withdrawal. Of course, if there is a fault with a product, or if you receive a wrong item, we will of course bear all return costs and send you a new item immediately. However, it is important that you, in the case of incorrect deliveries, contact our support to obtain a free return label. We do not incur shipping costs returned without a return label issued by Nue Group.

We must inform you that you wish to cancel your purchase within 14 days of the date of purchase. In addition, you must then have 14 days to return the purchase.

The item must be in the same condition as it was received. All price tags and labels must be intact. If the above is not complied with, we will assess whether the item has lost value – and if so, it will be offset in the return amount.

Upon return, a copy of invoice / order confirmation must be attached. The money is returned to the debit card used for the purchase. If you want the money deposited in another account, please write this bank information to us. We only transfer money electronically.

Returns due to cancellation are at the buyer’s own expense and responsibility. All returned goods must be sent to the following address:

Nue Group
Vesterbrogade 12 5 th,
1620 Copenhagen V

Payment

We receive payment with Dankort / VISA-Dankort, VISA, VISA electron, mastercard and JCB. Payment will only be charged to your account when the item is shipped.

We also offer payment via MobilePay.

All prices are in Danish kroner and incl. VAT.

Giftcard

You can only redeem the gift card in our webshop at nuenotes.com

The gift card has no expiration date.

You are responsible for the gift card and the risk of losing and misusing the gift card lies with you. You must therefore bear any losses yourself in this regard. Nue Group does not replace the gift card in case of loss or abuse.